Covotel is the only hotel management software in India built natively on WhatsApp API.
From web dashboards to mobile chat, every stakeholder can track, update, and communicate-without being tied to a desk
Web:
View detailed reports, track orders, monitor performance, and manage hotel operations from any desktop or browser.
WhatsApp:
Access the same tools directly on your phone-no extra app needed.
App:
Staff and managers can use our mobile application for advanced controls and management features on the go.
Guests:
Request services, order food, and share feedback instantly via WhatsApp.
Staff:
Receive tasks, update status, and respond to guests in real-time.
Managers:
Access reports, resolve escalations, and make quick decisions-even when away from the desk.
Empower customers with self service tools like financial calculators.
Guest Sends Request
Via WhatsApp with zero setup.
Auto-Routed to Staff
Smart routing ensures quick action.
Staff Respond
Staff reply via WhatsApp or our app.
Covotel Tracks
All requests tracked and escalated automatically.
Designed for boutique and budget hotels, our solution eliminates the need for complex software and long staff training.
100% WhatsApp-enabled.
Built-in analytics.
Real-time service tracking.
Automated escalations.
All-in-One Hotel Operations
Easily manage room assignments, check-in/check-out, and housekeeping status all in one place.
Let guests order room service or reserve a table via WhatsApp in just a few taps.
Ensure all guest service requests from towel replacements to TV issues are assigned, tracked, and resolved on time.
Collect guest feedback instantly after service or at checkout. Resolve complaints before they reach public reviews.
Create and push limited time offers or add on services directly via WhatsApp.
From service completion time to most requested items, view all your hotel KPIs in one place.
Define SLAs for different service types (e.g., food in 20 min), and let the system monitor progress.
Automate escalations to team leads or GMs if staff don’t respond in time.
Staff can manage tasks via dedicated app or through WhatsApp for faster, on the go responses.
Covotel flexes to fit your property type and team roles without extra apps.
Covotel doesn’t replace your current PMS, CRM, or booking engines it enhances them.
We integrate with leading hospitality systems to automate workflows, sync data, and reduce manual coordination.
