Revolutionize Your Hotel Operations with WhatsApp
Covotel helps modern hotels manage rooms, service requests, food orders, and guest feedback—all through WhatsApp.
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Why Covotel?
Instant Guest Communication
Quick, reliable, and real-time guest messaging via WhatsApp.
Fully Trackable Operations
Keep every service request transparent and accountable.
Upsell Ready
Increase revenue with targeted promotions and offers.
How It Works
1. Guest Sends Request
Via WhatsApp with zero setup.
2. Auto-Routed to Staff
Smart routing ensures quick action.
3. Staff Respond
Staff reply via WhatsApp or our app.
4. Covotel Tracks & Reports
All requests tracked and escalated automatically.
Features
Room Management
Easily manage room assignments, check-in/check-out, and housekeeping status—all in one place.
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Food Requests
Let guests order room service or reserve a table via WhatsApp in just a few taps.
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Service Request Tracking
Ensure all guest service requests—from towel replacements to TV issues—are assigned, tracked, and resolved on time.
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Guest Feedback
Collect guest feedback instantly after service or at checkout. Resolve complaints before they reach public reviews.
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Promotions Management
Create and push limited-time offers or add-on services directly via WhatsApp.
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Analytics and Reporting
From service completion time to most-requested items, view all your hotel KPIs in one place.
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SLA Management
Define SLAs for different service types (e.g., food in 20 min), and let the system monitor progress.
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Multi-level Escalations
Automate escalations to team leads or GMs if staff don’t respond in time.
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Staff App + WhatsApp Access
Staff can manage tasks via dedicated app or through WhatsApp for faster, on-the-go responses.
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Built for Your Kind of Hotel. Exactly.
Covotel flexes to fit your property type and team roles—without extra apps, dashboards, or confusion.
- Supports boutique hotels, homestays, business & chain properties
- Works for front office, housekeeping, F&B, and CX teams
- 100% WhatsApp-based workflows—no complex tools required
- Centralized dashboards & KPIs where needed, simplicity where not
Seamlessly Integrates With Your Existing Tools
Covotel doesn’t replace your current PMS, CRM, or booking engines—it enhances them. We integrate with leading hospitality systems to automate workflows, sync data, and reduce manual coordination.
What We Integrate With:
- PMS Platforms
- CRMs & Communication Tools
- Channel Managers
- Reputation Management Tools
- In-room Service Systems
- POS & F&B Ordering Software