Refund Policy
This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Brillion1, while also protecting the company from potential abuse of the refund process.
1. Trial Period
Brillion1 offers a 14-day free trial for new users, during which they can explore the Basic Plan features available on the platform. No credit card is required to start the trial and users are not charged.
2. Subscription Services
We will treat your information by the applicable laws and regulations of India. This Privacy Policy is subject to modification(s) based on business, legal or regulatory requirements and will be updated online from time to time. We will make all efforts to communicate any significant changes to this Privacy Policy to you. You are encouraged to periodically visit this page to review the Privacy Policy and any changes. Your continued participation in the Solution after any modification(s) to this Privacy Policy will be deemed as your acceptance of such modification(s).
3. Non-Refundable Services
All Brillion1 services, such as the charges for a Brillion1 Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non refundable due to the nature of the service and the costs incurred by Brillion1 to provide these services. This includes one-time setup cost.
4. Technical Issues
If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Brillion1 support team, a partial or full refund may be granted at Brillion1’s discretion.
5. Unauthorized Charges
In the case of unauthorized or fraudulent charges, users should contact Brillion1 support immediately. If such claims are verified, Brillion1 will issue a full refund. No refund claims will be accepted if reported after 30 days of such incidents.
6. Cancellation Policy
A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
7. Contact and Support
For any refund-related queries, users are encouraged to contact Brillion1’s customer support team, which is committed to providing efficient and personalized assistance.
8. Refund Process
To request a refund, users should write to us at hello@brillion1.com
The request must include the transaction details and a clear explanation of the reason for the refund request.
9. Policy Amendments
Brillion1 reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Brillion1 website.
10. Legal Compliance
This refund policy complies with the local laws and regulations where Brillion1 operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.
