CANCELLATION AND REFUND POLICY
Vividhity Ventures Pvt Ltd
This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Brillion1, run and managed by Vividhity Ventures Pvt Ltd, while also protecting the company from potential abuse of the refund process.
1. Trial Period
Brillion1 offers a 14-day free trial for customers, during which they can explore the Basic Plan features available on the platform. No credit card is required to start the trial and customers are not charged.
2. Subscription Services
Following the free trial, if a customer subscribes to any of Brillion1’s paid services, they are ineligible to receive a refund. The FREE trial is provided to ensure that the customers try out all the services and decide whether to continue with the Brillion1 platform. If the customer feels unsatisfied, they can cancel their FREE Trial anytime and they will not be charged. If the customer has subscribed to any Brillion1plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.
3. Non-Refundable Services
All Brillion1 services, such as the charges for a Brillion1 Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Brillion1 to provide these services. This includes one-time setup cost.
4. Technical Issues
If customer experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Brillion1 support team, a partial or full refund may be granted at Brillion1’s discretion.
5. Unauthorized Charges
In the case of unauthorized or fraudulent charges, customers should contact Brillion1 support immediately. If such claims are verified, Brillion1 will issue appropriate refund. No refund claims will be accepted if reported after 30 days of such incidents.
6. Cancellation Policy
A customer may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and customers will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
7. Contact and Support
For any refund-related queries, customers are encouraged to contact Brillion1’s customer support team, which is committed to providing efficient and personalized assistance.
8. Refund Process
To request a refund, customers should write to us at hello@brillion1.com
The request must include the transaction details and a clear explanation of the reason for the refund request.
9. Policy Amendments
Brillion1 reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Brillion1 website.
10. Legal Compliance
This refund policy complies with the local laws and regulations where Brillion1 operates. Customers are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.
